Webinar on “Public Service Agency Grows and Nurtures”

In promoting the efforts in transforming government institutions to Public Services Agency or Badan Layanan Umum (BLU) so that they can continue to grow and move flexibly in order to meet the demands and provide optimal services to the people in general, Ministry of Finance of the Republic of Indonesia held a webinar on Public Services Agency or Badan Layanan Umum 2020.  The theme raised in this Webinar is “Public Services Agency (BLU) Grows and Nurtures”.  The program was organized on Thursday (22/10/2020) on YouTube DJPb channel, Ministry of Finance of the Republic of Indonesia.

The discussions on this webinar presented the chief executives from various agencies and institutions, such as Director General of State Treasury, Ministry of Finance, Andin Hadiyanto; Director of Financial Management Development for Public Services Agency or PPK Badan Layanan Umum, Ari Wahyuni; President Director & CEO of BAKTI, Anang Latif; and the Rector of Indonesia Open University or Universitas Terbuka, Prof Ojat Darojat.

During the discussion, some facts were found that there are currently 243 Public Services Agencies or Badan Layanan Umum (BLUs) that are operated and managed. They can serve as the fiscal tools of the government as the BLUs can reciprocally assist one another and collaborate with other corporations or companies in order to provide the best services to the public. In Education sector, the Rector of Indonesia Open University or Universitas Terbuka, Prof Ojat Darojat, stated that during its 34-year services, UT has become the monopolistic market of Distance Education (Pendidikan Jarak Jauh or PJJ). Nonetheless, in the course of time, many universities are now able to provide their own distance education services (PJJ). In dealing with such competition, the solution that has been prescribed is quality. There are 3 aspects that serve as the UT’s principles in performing the distance education (PJJ), namely service quality, fair and equal distribution of education services, as well as reasonable costs and easy access to the education services for the people.

Other speaker, Andin Hadiyanto, said that in coping with the competition, Public Services Agency or Badan Layanan Umum (BLU) must remain competitive, professional, productive, and efficient. All these become the foundations for the good governance of Public Services Agency or Badan Layanan Umum (BLU) which needs continuous improvement. In its implementation, Public Services Agency or BLU has its own targets to accomplish, called Key Performance Indicators (KPI). The better and more improved the services are provided to the public, the greater the rewards that it would get as Public Services Agency or Badan Layanan Umum (BLU). Andin also stated that in order to meet the KPI targets that have been determined, contributions and commitments from all the managing board members of BLU are required.  Furthermore, according to Andin, Public Services Agency or Badan Layanan Umum (BLU) is a work unit of the government and it is closely related to the government programs, and thus, BLU exists in various public services, such as health, education, IT, and others, which are intended to provide public services to the people in general. Hence, maintaining good governance is the obligation for them so the operations of Public Services Agency or Badan Layanan Umum (BLU) are continually supervised and monitored by the supervisory board from various government ministries and its operation and implementation are regularly reported. BLU works by system so it is easily monitored and thus, its performance can be well maintained. In line with Andin’s remarks, the following speaker, Anang Latif, also said that in order to achieve its KPI targets, all the available resources in BLU need to be involved or utilized.

In the same opportunity, Ari Wahyuni added that the Regulation of Minister of Finance (PMK) Number 129 regarding the Guidelines for the Management of Public Services Agency has been effective and come into force since last year by looking at the potency of Public Services Agency or Badan Layanan Umum (BLU) itself which can promote the national economic growth. It served as the ground for the establishment of the Regulation of Minister of Finance or PMK 129 which is the basis and reference for the implementation of Public Services Agency or Badan Layanan Umum (BLU) in various sectors.

Amid the current pandemic, as a matter of conception, Public Services Agencies (BLUs) are expected to be able to carry on and continue to render their public services optimally. The discussion was followed by 700 participants which continued with an interactive question-and-answer session. At the end of the program, each of the speakers expressed their hopes for the growth of Public Services Agency or Badan Layanan Umum (BLU). It is expected that BLUs would be able to well adapt themselves in responding and encountering the pandemic, and they can perform the digital transformation thoroughly in all the underdeveloped, outermost and borderline or 3T areas, and it is expected that the enactment of the Regulation of Minister of Finance (PMK) Number 129 can promote and strengthen the good governance of Public Services Agencies or Badan Layanan Umum (BLUs) and would enhance their development and growth in the future.